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Experience a versatile cooking experience with the Nagatanien Healthy Mushi Nabe ClayPot, a mu... See more
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Experience a versatile cooking experience with the Nagatanien Healthy Mushi Nabe ClayPot, a must-have in your kitchen. This 3.2L pot is perfect for steaming, cooling, and hot pot dishes, allowing you to prepare a wide variety of meals.
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Just received it, the lid of the pot is cracked, they put the blame on NZ Post and ask you to solve the problem yourself.
Here is what they reply:
Thank you for reaching out.
Unfortunately, for international orders, damaged items need to be claimed directly through NZ Post. You can submit a claim using the following link:
NZ Post Damage Claim
Then I asked NZ Post, they told me I should contact the seller directly.
I don't know what to do now. Minimaru won't like to solve the problem for the customer, especially if you are overseas.