Shimoyama Kitchen

Frequently asked questions

Our goal is for every customer to be totally satisfied with their purchase. Our return policy is 14 days upon receiving your order for most items. In the case that you're not happy with the item your received, let us know and we’ll do our best to work with you to make it right.

You can find more information on our returns policy.

We will work quickly to ship your order as soon as possible. It usually takes up to 48 hours for orders to be dispatched, For express shipments, we try our best to have it sent out on the same day.

Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

Most definitely! Most of our parcels are shipped out via Auspost, unless oversized. We'll contact you if we're unable to send your order to your shipping address.

We offer free shipping for orders over $149 and a flat rate of $10 for under that amount. There's an additional charge for large or bulky items which will be calculated at checkout.

Shipping costs for outside of Australia is calculated at checkou.

You will always know the shipping price before you purchase.

We currently ship our products within Australia and New Zealand only.

Shipping costs for New Zealand is Calculated at checkout.

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