Contact Us
We’re here to help with orders, products, and anything else. Reach us via live chat, email, or visit us in store.
Live Chat
Chat with us directly on the website. The quickest way to get an answer.
FastestSend us a message using the form below or email us directly. We reply within 1 business day.
Within 1 business daysupport@minimaru.com
Visit In Store
Come see us in person at our Clayton or Chadstone stores. We’d love to meet you.
2 Melbourne LocationsSee store details below
Get in touch
Fill in the form and we’ll get back to you within 1 business day. For the fastest response, use our live chat above.
Once your order is shipped you’ll receive a confirmation email with a tracking link. You can also log into your account to view order status. If you haven’t received tracking details within 3 business days of ordering, contact us via live chat and we’ll look into it straight away.
We accept returns within 14 days of purchase for items in original, unused condition. To start a return, please use contact form above, email us at support@minimaru.com or reach out via live chat and we’ll send you a return authorisation and instructions.
Yes, free standard shipping Australia-wide on all orders over $149. Orders under $149 incur a flat shipping fee of $9.99. Express shipping is also available at checkout. Most orders are dispatched within 1–2 business days.
Note that there are some products excluded from our free shipping threshold, there'll be a disclaimer on the product page of the affected products.
Yes, click-and-collect is available from our Clayton store. Select “Pick up in store” at checkout and you’ll receive a notification when your order is ready, usually within 1 business day.
The quickest way is our live chat — we can answer product questions in real time. Alternatively, use the contact form and select “Product Information” as your enquiry type. Our team knows the products well and we’re happy to help you find the right item.