Refund policy

Returns Policy


We want every item you take home from Minimaru to bring joy - but we understand that sometimes things don’t go as planned. Whether you've changed your mind or something isn’t quite right, we’re here to help.

Below is everything you need to know about returning or exchanging an item, including eligibility, timeframes, and next steps. If you have any questions, feel free to contact us at support@minimaru.com.


Change of Mind Returns – Online & In-Store (Within 14 Days)


If you’ve had a change of heart, you’re welcome to return your item within 14 days of:

  • Delivery date (for online orders), or
  • Purchase date (for in-store purchases).

To request a return, email us at support@minimaru.com before sending anything back.

Please note: Shipping Fee is non-refundable once your order has been packed and is ready to dispatch.

 Returns for Online Orders Exchange Refund
Postal Return ❌ ✅
In-Store ✅ ✅ (Store Credit Only)


Return Conditions:

  • Items must be unused, in original packaging, and accompanied by proof of purchase.
  • Return postage is at the customer’s expense.
  • We recommend using a trackable shipping service or insurance. If we do not receive your returned item, we won’t be able to process a refund.


Return Options:

  1. Refund to store credit (full value).
  2. Refund to original payment method minus a 10% restocking fee.
  3. Exchange in-store at Clayton or Chadstone (for items of equal or lesser value, difference will be refunded as store credit).


Refunds will be processed to your original payment method (e.g. credit card, PayPal) and can take up to 10 business days once approved.


If your return causes the order total to fall below our free shipping threshold, $10 fee or 10% of the product value will be deducted from the refund value.



Items Not Eligible for Return


Please note, we cannot accept returns for:

  • Perishables (e.g. food, plants)
  • Personal care or custom/personalised items
  • Hazardous materials
  • Slippers (for hygiene reasons)
  • Water bottles and insulated carafes/pots (for hygiene reasons)
  • Sale items or gift cards
  • Seasonal items (Diaries, calendars, etc)



Damaged or Faulty Items


If your order arrives damaged or faulty, please get in touch within 3 days of delivery.


What to do:

  • Email support@minimaru.com with your order number, a description of the issue, and clear photos of:
    • The item
    • The inner packaging
    • The outer box (highlighting any dents or damages)


Important:

  • Do not dispose of the item or packaging – they may be required for inspection at an Australia Post outlet.
  • Items disposed of may not be eligible for refund or replacement.


In some cases, we may ask for the item to be returned before a resolution is offered. Please do not return anything before contacting us.

If the item is found to be faulty, we will issue a refund or replacement. If not, we will return it to you.



Promotional Items


If your return causes the order total to fall below the minimum spend required for a free gift or promotional item, either:

  • The value of the gift will be deducted from your refund, or
  • The promotional item must be returned unused and in original condition.



Shipping Protection (If Purchased)


If you’ve added shipping protection to your order, we’ll prioritise resolving any issues related to transit damage.


To make a claim:

  • Contact us within 3 days of delivery
  • Provide your order number, description of the damage, and photos of the damaged item, packaging, and parcel (including any visible external damage)
  • Do not discard packaging, as it may be needed for courier inspection


Partial Damage Replacement:
If only part of an item is damaged, we’ll first attempt to replace the affected part. If that’s not possible, we’ll issue a full replacement or refund.


Please note: Shipping protection is non-refundable once your order has been packed and is ready to dispatch.



Incorrect Addresses & Unclaimed Parcels


If you’ve made an error with your shipping address, contact us as soon as possible. If your order hasn’t yet been processed, we may be able to update it.


Once dispatched, we’re unable to modify addresses. If a parcel is returned to us due to:

  • Incorrect address
  • Unclaimed delivery
  • Incomplete shipping information


We can:

  • Reship the parcel (you’ll be responsible for the additional shipping fee), or
  • Refund the item(s), minus a $10 fee or 10% of the product value — whichever is greater


If we do not receive a response, we’ll refund the order minus 10% restocking or $15 which ever is higher.


If you have any questions, we're always here to help: support@minimaru.com
Thank you for shopping with Minimaru.