Privacy Policy & Terms of Service
This page contains two separate documents that together govern your relationship with Minimaru: our Privacy Policy (Part A) and our Terms of Service (Part B). Both are provided by Migu Australia Pty Ltd (ABN 70 637 797 801), trading as Minimaru.
Please read both. By using minimaru.com, shopping in our stores, or otherwise dealing with us, you accept the Terms of Service and acknowledge the Privacy Policy.
Part A - Privacy Policy
- A1. Who we are and how to contact us
- A2. What information we collect
- A3. How we use your information and why
- A4. Legal bases for processing
- A5. Meta Pixel, Conversions API and advertising
- A6. Who we share information with
- A7. Cookies and tracking technologies
- A8. Overseas transfers
- A9. How long we keep your information
- A10. Your rights and choices
- A11. How to request deletion of your data
- A12. Security
- A13. Children
- A14. Complaints
- A15. Changes to this policy
Part B - Terms of Service
- B1. About these terms
- B2. Using our website
- B3. Accounts
- B4. Products, images and availability
- B5. Pricing and GST
- B6. Orders and acceptance
- B7. Payment
- B8. Shipping, delivery and pickup
- B9. Returns, exchanges and cancellations
- B10. Your rights under the Australian Consumer Law
- B11. Gift cards and store credit
- B12. Promotions and discount codes
- B13. Intellectual property
- B14. Reviews, comments and submissions
- B15. Third-party tools and links
- B16. Limitation of liability
- B17. Indemnity
- B18. Suspension and termination
- B19. General
- B20. Governing law
- B21. Changes to these terms
- B22. Contact
Part A
Privacy Policy
This Privacy Policy explains how Migu Australia Pty Ltd (ABN 70 637 797 801), trading as Minimaru ("Minimaru", "we", "us", "our"), collects, uses, discloses and protects personal information when you visit minimaru.com, shop in our physical stores, subscribe to our communications, interact with our social media accounts and advertising, or otherwise deal with us.
This is our own privacy policy and applies to all Minimaru websites, applications, integrations and services that link to it. It is published at a public, non-geoblocked URL and is accessible without logging in.
We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), and, where they apply to you, the EU/UK General Data Protection Regulation (GDPR) and the California Consumer Privacy Act as amended (CCPA/CPRA).
A1. Who we are and how to contact us
Minimaru is a Melbourne-based retailer of Japanese homewares, kitchenware, tableware, stationery and lifestyle goods. We operate an online store and physical retail locations in Victoria, Australia.
| Legal entity | Migu Australia Pty Ltd (ABN 70 637 797 801), trading as Minimaru |
|---|---|
| Registered address | 349 Clayton Road, Clayton VIC 3168, Australia |
| Privacy contact | info@minimaru.com |
| Orders and customer service | support@minimaru.com |
| Website | minimaru.com |
Migu Australia Pty Ltd is the data controller (and, under Australian law, the APP entity) responsible for the personal information described in this policy. For any privacy question, request or complaint, email info@minimaru.com with "Privacy" in the subject line. We respond to all privacy requests within 30 days.
A2. What information we collect
A2.1 Information you give us directly
- Order and account information: name, email address, phone number, billing address, shipping address, order contents and order history.
- Payment information: payment card details are entered directly into our payment providers' secure fields. We do not store full card numbers on our systems; we receive only the card type, the last four digits, and the authorisation result.
- Marketing preferences: your email address, mobile number and consent status when you subscribe to our newsletter or SMS list.
- Customer service correspondence: the content of emails, contact form submissions, social media messages, product reviews and in-store enquiries, including any photographs you send us to support a damage or fault claim.
- Loyalty, wholesale and event information: business details, ABN and contact details if you apply for a wholesale account, and registration details if you book an in-store event or workshop.
A2.2 Information collected automatically
- Device and browser information: IP address, browser type and version, operating system, device type, screen size, and language settings.
- Usage information: pages viewed, products viewed, search terms entered, items added to cart, referring URL, exit pages, session duration, clicks and scrolls, and timestamps.
- Cookie and identifier information: first- and third-party cookie IDs, pixel identifiers, browser IDs (such as the Meta _fbp cookie), click identifiers passed in URLs (such as the Meta fbclid parameter), and session identifiers.
- Transaction and delivery information: order value, currency, fulfilment status and delivery tracking events.
A2.3 Information we receive from third parties
- Advertising and social platforms: aggregated campaign performance, audience and attribution reporting from Meta Platforms (Facebook and Instagram), Google and similar providers. Where you interact with our Facebook or Instagram content, we may receive your public profile name and the content of messages you send us.
- Ecommerce and payment providers: order, fraud-screening and payment confirmation data from Shopify and our payment processors.
- Logistics providers: delivery status and address verification data from couriers.
We do not deliberately collect sensitive information (such as health, racial or ethnic origin, religious beliefs, or political opinions) and we ask that you do not send it to us.
A3. How we use your information and why
| Purpose | Information used |
|---|---|
| Processing, fulfilling and delivering your orders, including returns, exchanges, refunds and damage claims | Order, contact, payment and delivery information |
| Operating and securing the website, maintaining your cart and session, and preventing fraud and abuse | Device, usage and cookie information |
| Responding to your enquiries and providing customer support | Contact information and correspondence |
| Sending marketing emails and SMS about new arrivals, restocks, events and promotions (where you have opted in) | Contact information, marketing preferences, purchase and browsing history |
| Measuring and improving our website, product range, merchandising and store operations | Usage, transaction and aggregated analytics information |
| Advertising: measuring the performance of our ads, attributing sales to campaigns, building audiences of people likely to be interested in our products, retargeting people who have visited our site, and excluding people who have already purchased | Cookie and identifier information, hashed contact information, page-view and purchase events. See section A5 |
| Meeting our legal, tax, accounting and record-keeping obligations, and resolving disputes | Order, payment and correspondence records |
We do not sell your personal information for money. Some of our advertising activity may constitute a "sale" or "sharing" of personal information under California law. See section A10.
A4. Legal bases for processing
Where the GDPR applies to you, we rely on the following legal bases:
- Performance of a contract: to process and deliver your order and provide customer service.
- Consent: for marketing emails and SMS, and for non-essential cookies and advertising technologies including the Meta Pixel and Conversions API. You may withdraw consent at any time.
- Legitimate interests: to secure our website, prevent fraud, understand how our store is used, and operate our business. We balance these interests against your rights.
- Legal obligation: to keep tax, consumer law and accounting records.
A5. Meta Pixel, Conversions API and advertising
In short: we advertise on Facebook and Instagram. To measure whether those ads work and to show relevant ads, we send Meta Platforms information about actions you take on minimaru.com, both from your browser (the Meta Pixel) and from our servers (the Conversions API). Contact details sent this way are hashed before transmission. You can opt out at any time using the controls below.
A5.1 What we use
- Meta Pixel: a snippet of code on our website that sets and reads cookies in your browser and sends event information to Meta Platforms Ireland Ltd / Meta Platforms Inc.
- Meta Conversions API (CAPI): a server-to-server connection that sends the same categories of event information from our systems directly to Meta. CAPI is used to improve the accuracy of measurement where browser-based tracking is blocked or incomplete. It carries the same consent requirements as the Pixel: where consent is required and has not been given, we do not send events.
- Meta product catalogue and advertising accounts: our product data is shared with Meta so that products can be displayed in ads and shopping surfaces. This contains product information, not personal information.
A5.2 What is sent to Meta
- Event information: page views, product views, searches, add-to-cart, checkout initiation, purchase, purchase value and currency, and the URL of the page where the event occurred.
- Identifiers: the Meta browser ID (_fbp cookie), the Meta click ID (fbclid), your IP address and user agent.
- Hashed contact information ("advanced matching"): where available, your email address, phone number, name, city, state, postcode and country are hashed using SHA-256 on our side before transmission, so that Meta receives an irreversible representation rather than the values themselves. Meta uses these to match the event to a Meta account for measurement and audience-building.
A5.3 Why
To measure conversions and return on ad spend; to attribute sales to specific campaigns; to build Custom Audiences and Lookalike Audiences; to retarget people who viewed products or abandoned a cart; to suppress ads from people who have already purchased; and to optimise ad delivery.
A5.4 Meta's role and your controls
Meta processes this information as described in the Meta Privacy Policy. In respect of the collection and transmission of event data from our website for advertising purposes, Minimaru and Meta act as joint controllers under Article 26 GDPR, on the terms of Meta's Controller Addendum. Meta's subsequent use of the data is governed by Meta's own policies, and Meta is responsible for handling data subject rights in relation to that further processing.
You can control this in the following ways:
- Decline or withdraw consent to non-essential cookies through the cookie banner or preferences link on our website.
- Adjust your Meta ad settings at facebook.com/adpreferences.
- Review and disconnect off-Facebook activity from Minimaru at facebook.com/off_facebook_activity.
- Enable "Do Not Track" or a Global Privacy Control signal in your browser, or use browser settings and extensions that block third-party cookies and trackers.
- Email info@minimaru.com and ask us to stop processing your data for advertising purposes.
A5.5 Other Meta integrations
If you message us through Facebook Messenger or Instagram Direct, or comment on our posts, we receive your public profile information and the content of your message so we can reply. If you use a Facebook or Instagram login or connect an account to any Minimaru application, we receive only the information you approve at the point of connection, typically your name, profile picture and email address, and we use it only to identify you and provide the service you requested. We do not sell or transfer that information to data brokers.
A6. Who we share information with
We disclose personal information only to the categories of recipients below, and only for the purposes described in this policy:
| Recipient | Purpose |
|---|---|
| Shopify Inc. | Ecommerce platform, hosting, point of sale and order management |
| Payment processors (including Shopify Payments, PayPal and comparable providers) | Payment authorisation, settlement, refunds and fraud screening |
| Meta Platforms Ireland Ltd / Meta Platforms Inc. | Advertising, measurement and audience building (see section A5) |
| Google LLC | Website analytics and advertising measurement |
| Email and SMS marketing providers | Sending communications you have opted in to receive |
| Couriers and logistics providers (including Australia Post and comparable carriers) | Delivering your order and providing tracking |
| Accounting, bookkeeping and professional advisers | Financial record-keeping, tax and legal compliance |
| Law enforcement, regulators and courts | Where required or authorised by law, or to establish or defend legal claims |
We require our service providers to protect personal information, to use it only for the purposes we specify, and not to disclose it for their own purposes. If our business is sold or restructured, personal information may transfer to the acquiring entity, subject to this policy.
A7. Cookies and tracking technologies
We use cookies and similar technologies (pixels, tags, local storage) for four purposes:
- Strictly necessary: keeping you logged in, remembering your cart, processing checkout, and security. These cannot be switched off.
- Preferences: remembering your language, currency and location settings.
- Analytics: understanding how the site is used so we can improve it.
- Advertising: including the Meta Pixel, as described in section A5.
Where required by law, we ask for your consent before setting non-essential cookies, and we do not fire advertising tags, including browser-based and server-side Meta events, until that consent is given. You can change your choices at any time via the cookie preferences control on our website, or by clearing and blocking cookies in your browser settings.
A8. Overseas transfers
We are based in Australia. Some of our service providers store or process personal information outside Australia, including in the United States, Canada, Ireland and the European Union. Where we transfer personal information overseas, we take reasonable steps to ensure the recipient handles it consistently with the Australian Privacy Principles, and, where the GDPR applies, we rely on Standard Contractual Clauses or another lawful transfer mechanism.
A9. How long we keep your information
- Order, invoice and tax records: seven years from the end of the financial year in which the transaction occurred, as required by Australian tax law.
- Marketing subscriber records: until you unsubscribe, plus a suppression record retained indefinitely so we do not contact you again.
- Customer service correspondence: up to three years from the last contact.
- Website analytics and advertising identifiers: generally up to two years, or the retention period set by the relevant platform, whichever is shorter.
When information is no longer needed for a purpose described in this policy and we are not required to keep it, we delete it or de-identify it.
A10. Your rights and choices
Subject to the law that applies to you, you may:
- Access the personal information we hold about you, and request a copy.
- Correct information that is inaccurate, out of date or incomplete.
- Delete your personal information. See section A11.
- Withdraw consent to marketing or to non-essential cookies at any time.
- Object to or restrict processing based on legitimate interests, including profiling for advertising (GDPR).
- Port your data to another provider in a machine-readable format (GDPR).
- Opt out of the "sale" or "sharing" of personal information and of targeted advertising (CCPA/CPRA). Our use of advertising cookies and the Meta Pixel may be treated as "sharing" for cross-context behavioural advertising. To opt out, decline advertising cookies in our cookie banner, send a Global Privacy Control signal from your browser, or email us. We will not discriminate against you for exercising any privacy right.
To exercise any of these rights, email info@minimaru.com. We may need to verify your identity, normally by confirming the email address on your order or account, before we act on a request. We respond within 30 days.
You can unsubscribe from marketing emails using the unsubscribe link in any email, or reply STOP to any marketing SMS.
A11. How to request deletion of your data
You can ask us to delete the personal information we hold about you at any time, free of charge. There are two ways to do it.
A11.1 Email us (all users)
Send an email to info@minimaru.com with the subject line "Delete my data", and include:
- the email address, phone number or order number associated with your information; and
- if your request relates to Facebook or Instagram, the name on the account you used.
We will confirm receipt, verify your identity, and delete your personal information from our active systems within 30 days. We will send you written confirmation once the deletion is complete, including a reference number you can quote if you want to check the status of your request.
A11.2 Remove our app from your Facebook or Instagram account
If you connected a Minimaru application to your Facebook or Instagram account, you can request deletion directly from Meta:
- Log in to Facebook and go to Settings & Privacy > Settings.
- Open Apps and Websites.
- Find the Minimaru app in the list and select Remove.
- On the confirmation screen, choose Send Request to ask us to delete the data associated with your account.
We receive that request automatically and delete the associated data from our records. If you also want any data you gave us outside of the app deleted, for example your order history or newsletter subscription, email info@minimaru.com as described in section A11.1, because Meta's request only covers data obtained through the Meta platform.
A11.3 What we may need to keep
We may be unable to delete some information where we are required or permitted by law to retain it, most commonly completed transaction records, which Australian tax law requires us to keep for seven years. If we cannot fully action your deletion request, we will tell you which information we are keeping and the legal reason for keeping it. Retained information is restricted to compliance use only and is not used for marketing or advertising.
We also retain a minimal suppression record (a hashed email address) after deletion, so that we do not accidentally re-add you to our marketing lists.
A12. Security
We take reasonable technical and organisational measures to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. These include encryption in transit (TLS) across our website and checkout, access controls and multi-factor authentication on our administrative systems, use of PCI-DSS compliant payment providers so that we never handle full card numbers, and limiting staff access to personal information on a need-to-know basis.
No method of transmission or storage is completely secure. If a data breach occurs that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner as required by the Notifiable Data Breaches scheme.
A13. Children
Our website and services are intended for adults. We do not knowingly collect personal information from children under 13 (or under 16 where the GDPR applies). If you believe a child has provided us with personal information, contact info@minimaru.com and we will delete it.
A14. Complaints
If you are concerned about how we have handled your personal information, contact us first at info@minimaru.com. We will investigate and respond within 30 days.
If you are not satisfied with our response, you may complain to:
- Australia: Office of the Australian Information Commissioner, oaic.gov.au, 1300 363 992.
- EU/UK: your local supervisory authority, or the UK Information Commissioner's Office at ico.org.uk.
A15. Changes to this policy
We may update this policy from time to time to reflect changes in our practices or the law. The current version is always available on this page, and the effective date at the top shows when it last changed. If we make a material change, we will take reasonable steps to notify you, for example by email or by a notice on our website.
Part B
Terms of Service
B1. About these terms
These Terms of Service ("Terms") are an agreement between you and Migu Australia Pty Ltd (ABN 70 637 797 801), trading as Minimaru, of 349 Clayton Road, Clayton VIC 3168, Australia.
They apply when you browse or use minimaru.com, place an order online, or purchase from one of our physical stores. By doing any of those things you agree to be bound by these Terms. If you do not agree, please do not use our website or purchase from us.
The following documents form part of these Terms and are incorporated by reference:
- our Privacy Policy (Part A of this page);
- our Returns Policy; and
- our Shipping Policy.
If there is any inconsistency between these Terms and the Privacy Policy about how we handle personal information, the Privacy Policy prevails.
Our store is hosted by Shopify Inc., which provides the ecommerce platform through which we sell to you.
B2. Using our website
You must be at least 18 years old, or have the consent of a parent or guardian, to purchase from us.
You agree not to use our website or our products:
- for any unlawful purpose, or to solicit others to take part in unlawful acts;
- to infringe our intellectual property rights or those of anyone else;
- to harass, abuse, defame, intimidate or discriminate against any person;
- to submit false or misleading information, or to impersonate another person;
- to upload or transmit viruses, malware or any other destructive code;
- to collect or track other people's personal information;
- to spam, phish, scrape, spider or crawl the site, or to scrape our pricing or product data for a competing service; or
- to interfere with or circumvent the security features of the site.
We may refuse service, restrict access or terminate your use of the site if you breach these Terms.
B3. Accounts
You may create an account to check out faster and view your order history. You are responsible for keeping your login details confidential and for all activity that occurs under your account. Tell us promptly at support@minimaru.com if you believe your account has been accessed without your authorisation.
You agree to give us current, complete and accurate purchase and account information, and to keep it up to date, particularly your email address, phone number and delivery address, so we can process your orders and contact you.
B4. Products, images and availability
We stock imported Japanese homewares and lifestyle goods. Many are handmade or made from natural materials, so slight variations in colour, glaze, grain, size and finish between individual items are characteristic of the product and are not defects.
We make every effort to display product colours and images accurately, but we cannot guarantee that your device's display will reproduce colours accurately.
Some products carry Japanese-language packaging or instructions. Where we provide an English description or translation, it is offered in good faith as a guide.
Products are subject to availability. Stock levels shown on the website are indicative and may change between the time you add an item to your cart and the time you check out. We may limit quantities per person, per household or per order, and we may discontinue any product at any time.
B5. Pricing and GST
All prices on minimaru.com are shown in Australian dollars (AUD) and include GST where applicable, unless stated otherwise. Prices exclude delivery charges, which are calculated and shown at checkout before you pay.
Prices are subject to change without notice. A change in price does not affect an order we have already accepted and dispatched.
Occasionally a product may be listed at an incorrect price, or with an incorrect description or availability, because of a typographical or system error. Where an error is obvious and could reasonably have been recognised by you as a mispricing, we may cancel the order and refund you in full, even after you have received an order confirmation. We will contact you before doing so.
B6. Orders and acceptance
When you place an order you are making an offer to buy. Our order confirmation email acknowledges that we have received your order. It is not acceptance. A binding contract forms only when we dispatch the goods to you, or when you take possession of them in store.
We may refuse or cancel any order at our discretion, including where the product is out of stock, where there is a pricing or description error, where we suspect fraudulent or unauthorised activity, or where the order appears to be placed by a dealer, reseller or distributor. If we cancel an order you have paid for, we will refund you in full.
B7. Payment
We accept the payment methods shown at checkout, which may include credit and debit cards and PayPal. Payment is processed by third-party providers; your use of those services is also subject to their own terms.
You warrant that you are authorised to use the payment method you provide. We do not store full card numbers. Your order will not be dispatched until payment has been received in full and cleared.
B8. Shipping, delivery and pickup
Our current shipping rates, dispatch times and delivery estimates are set out in our Shipping Policy, which forms part of these Terms. In summary, at the date of these Terms:
- standard shipping within Australia is a flat $10, and is free on orders over $149;
- additional charges may apply to large or bulky items, and will be shown on the product page and at checkout before you pay;
- most orders are dispatched within 1 to 2 business days, with longer times during sale and promotional periods;
- delivery typically takes 2 to 10 business days depending on your location;
- in-store pickup is available to Victorian customers from 349 Clayton Road, Clayton VIC 3168. Please allow 24 hours; and
- internationally, we currently ship to New Zealand only, at rates calculated at checkout. You are responsible for any import duties, taxes or customs charges in the destination country.
Delivery timeframes are estimates provided by our carriers and are not guaranteed. We are not responsible for delays caused by the carrier, weather, customs or other events outside our control, though we will help you follow up a delayed or lost parcel.
Risk in the goods passes to you on delivery. Title passes to you when we have received payment in full.
You are responsible for providing a correct and complete delivery address. If a parcel is returned to us because the address was incorrect or incomplete, or because it went unclaimed, the outcomes set out in our Returns Policy apply. We can reship it at your cost, or refund the items less a $10 fee or 10% of the product value, whichever is greater.
B9. Returns, exchanges and cancellations
Our Returns Policy forms part of these Terms and sets out the full conditions. In summary, at the date of these Terms:
- Change of mind: you may request a return within 14 days of delivery (online orders) or purchase (in store). Email support@minimaru.com before sending anything back.
- Items must be new, unused and re-sellable, with all original tags and packaging intact, and accompanied by proof of purchase. Return postage is at your cost, and we recommend a trackable service.
- Change-of-mind options: a refund to store credit at full value; a refund to your original payment method less a 10% restocking fee; or an in-store exchange at Clayton or Chadstone. Postal returns are refund-only; exchanges are in store only.
- Shipping fees and shipping protection are non-refundable once your order has been packed and is ready for dispatch.
- Some items cannot be returned for change of mind, including perishables, personal care and personalised items, hazardous materials, slippers, water bottles and insulated carafes (for hygiene reasons), sale items, gift cards, and seasonal items such as diaries and calendars.
- Damaged or faulty items: contact us within 3 days of delivery with your order number, a description of the issue, and clear photos of the item, the inner packaging and the outer box. Please keep all packaging, as it may be needed for carrier inspection.
Nothing in this section limits your rights under the Australian Consumer Law. See section B10.
B10. Your rights under the Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that you have under the Competition and Consumer Act 2010 (Cth) or any other law that cannot lawfully be excluded, restricted or modified.
Your rights under the Australian Consumer Law are separate from, and in addition to, our change-of-mind policy in section B9. Our change-of-mind policy is a goodwill offering; your consumer guarantee rights apply regardless of it, and are not limited by the timeframes or conditions of that policy.
Where we are permitted to limit our liability for a breach of a consumer guarantee in relation to goods or services that are not of a kind ordinarily acquired for personal, domestic or household use, our liability is limited, at our option, to replacing or repairing the goods, supplying equivalent goods, or paying the cost of doing so.
B11. Gift cards and store credit
Gift cards and store credit are redeemable against products at minimaru.com and in our stores. They are not redeemable for cash, cannot be returned or refunded, and cannot be reloaded unless we say otherwise. Gift cards are valid for at least three years from the date of issue, as required by Australian law. We are not responsible for gift cards that are lost or stolen, or for unauthorised use, unless the law requires otherwise.
B12. Promotions and discount codes
Discount codes, promotional offers and free gifts are subject to the specific conditions published with them, may be withdrawn at any time, and generally cannot be combined with other offers or applied retrospectively to completed orders.
If you return part of an order and the remaining total falls below the threshold for free shipping or a promotional gift, we may deduct the value of that benefit from your refund, or ask you to return the promotional item unused and in its original condition, as set out in our Returns Policy.
B13. Intellectual property
All content on minimaru.com, including the Minimaru name and logo, text, product descriptions, photography, graphics, layout, and the compilation and arrangement of that content, is owned by us or our licensors and is protected by Australian and international intellectual property law.
You may view, download and print pages from the site for your own personal, non-commercial use. You may not otherwise reproduce, duplicate, copy, sell, resell, republish or commercially exploit any part of the site, or our product photography, without our prior written permission. Product names, brand names and trade marks belonging to the Japanese makers whose goods we stock remain the property of their respective owners.
B14. Reviews, comments and submissions
If you post a product review, comment, photograph, idea or other material to our site or social media, or send it to us, you grant us a non-exclusive, royalty-free, worldwide, perpetual licence to use, edit, reproduce, publish, translate and display that material in connection with our business, including in marketing.
You agree that your submission is your own, is accurate, does not infringe anyone's rights, and does not contain unlawful, abusive, defamatory or obscene material or malicious code. We are not obliged to keep submissions confidential, to pay for them, or to respond to them, and we may remove or edit any submission at our discretion. You remain solely responsible for what you post.
B15. Third-party tools and links
Our site may provide access to third-party tools, content and links that we do not control or monitor. We provide access to them "as is" and without warranties or endorsement, and we are not responsible for them. Your use of a third party's tools or site is at your own risk and subject to that third party's own terms and policies. Complaints about a third party's products or services should be directed to that third party.
B16. Limitation of liability
This section applies subject to section B10 and does not limit any right you have that cannot lawfully be excluded.
We do not warrant that our website will be uninterrupted, timely, secure or error-free, or that the results obtained from using it will be accurate or reliable. We may withdraw or suspend the site, or any part of it, at any time without notice.
To the maximum extent permitted by law, and other than liability that cannot be excluded, Minimaru and its directors, officers, employees, agents, contractors and suppliers are not liable for any indirect, incidental, special, punitive or consequential loss or damage, including lost profits, lost revenue, lost savings or loss of data, arising out of or in connection with your use of the site or any product purchased through it, whether in contract, tort (including negligence), statute or otherwise.
To the maximum extent permitted by law, our total aggregate liability to you in connection with any product is limited to the amount you paid for that product.
B17. Indemnity
You agree to indemnify and hold harmless Minimaru and its directors, officers, employees, agents, contractors and suppliers from any claim or demand, including reasonable legal costs, brought by a third party and arising out of your breach of these Terms or your violation of any law or the rights of a third party. This does not apply to the extent the claim arises from our own negligence or breach.
B18. Suspension and termination
These Terms apply while you use our site and until terminated. You may terminate them by ceasing to use the site. We may terminate them, or suspend or deny you access to our services, at any time if we consider that you have breached them. Obligations and liabilities incurred before termination survive it, along with sections B13, B14, B16, B17 and B20.
B19. General
Events outside our control. We are not liable for any failure or delay in performing our obligations caused by an event beyond our reasonable control, including natural disasters, fire, flood, pandemic, industrial action, carrier failure, supply chain disruption, or government action. We will notify you and, where the delay is substantial, offer you the option of cancelling and receiving a full refund.
Severability. If any provision of these Terms is found to be unlawful, void or unenforceable, it is severed to the minimum extent necessary and the remaining provisions continue in force.
Waiver. Our failure to exercise or enforce any right or provision of these Terms does not waive that right or provision.
Entire agreement. These Terms, together with the policies referred to in section B1, form the entire agreement between you and us about your use of our services and supersede any earlier agreements or understandings.
Assignment. You may not assign your rights under these Terms without our written consent. We may assign ours in connection with a sale or restructure of our business.
B20. Governing law
These Terms are governed by the laws of the State of Victoria, Australia. You and we submit to the non-exclusive jurisdiction of the courts of Victoria and the courts able to hear appeals from them. Nothing in this section prevents you from bringing a claim in another jurisdiction where the law gives you that right.
B21. Changes to these terms
We may update, change or replace any part of these Terms by posting the updated version on this page. It is your responsibility to check this page periodically. Changes take effect when posted, and your continued use of the site after that constitutes acceptance. The Terms that apply to an order are those in force at the time you placed it.
Last updated: 30 August 2026
B22. Contact
| Orders, returns and delivery | support@minimaru.com |
|---|---|
| Privacy, legal and everything else | info@minimaru.com |
| Postal address | Migu Australia Pty Ltd (ABN 70 637 797 801) 349 Clayton Road, Clayton VIC 3168, Australia |